Code of Conduct: Members, Board and Staff

Code of conduct - Membership / Visitors, Staff and Board Members

This Code of Conduct addressing acceptable/unacceptable behaviour has been developed to ensure a safe, friendly, and respectful place for members, visitors, staff, and the Board/Committee to gather in the spirit of cooperation, relaxation, good will, fun and friendly competition.

All members, visitors, staff, and Board/Committee members are expected to conduct themselves in a manner that:

- Creates an environment and a culture that are reflective of the personal integrity and respect taught in the rules of golf where it is written that we are capable of enforcing rules upon ourselves with honesty, integrity, and good sportsmanship.

- Acknowledges The Otago Golf Club as a family-friendly environment and, therefore, refrain from using obscenities and boisterous behaviour inappropriate for children and good taste

- Observes proper etiquette on and off the course and club house

- Is reflective of being an ambassador for The Otago Golf Club when out in the community, at other clubs and/or at The Otago Golf Club.

- Shows the utmost respect and dignity to fellow members, staff, and visitors

- Does not damage the character, integrity, good will, property and community of The Otago Golf Club and/or staff

- Is reflective of an adherence to ALL Club rules (some of which are listed below):

· Sign in procedures in the pro shop

· Rental and safe operation of carts.

· Observing guidelines concerning the areas on which carts are not allowed.

· Obeying signs “Open or Closed” and requirements for the driving range ensuring proper permission is sought and received from pro shop staff.

· Use and proper care of putting green

- Instils pride in the physical appearance of The Otago Golf Club as it is reflective of the members.

- Demonstrates an understanding that members and visitors have no authority to instruct staff in job performance and duties

- Understands that the General Manager is responsible for instructing staff in the performance of their duties (all members, Board/Committee must advise any concerns to the General Manager)

- Ensures vigilant reporting of real or perceived safety hazards to staff and/or General Manager

- Understands that the membership, through the Board/Committee, may make suggestions and/or directives to the General Manager regarding the operation of The Otago Golf Club

- Does not denigrate or talk down to staff members, general membership and/or guests and do not create unnecessary strife and divisiveness

- Does not misrepresent their position and/or authority to others.

Code of Conduct - Board of Directors and Committee.

This Code of Conduct is developed to ensure a mechanism for establishing a business environment for the smooth operation and sound decision-making process utilising a spirit of cooperation. All Board/Committee members are expected to conduct themselves in a manner that:

- Reflects honesty, integrity, and support for the best interests of The Otago Golf Club in carrying out the day-to-day business and planning for the future of The Otago Golf Club (Board) and golfing matters (Committee).

- Affords the membership an identifiable method to voice concerns in a proper and consistent manner, namely:

· A place to bring concerns, ideas, and suggestions for appropriate consideration and/or action.

· A respectful place where they have the freedom to voice opposition and/or praise.

· A place that does not create unnecessary strife, ill will and divisiveness among the membership and/or staff.

- Has a professional and healthy regard for confidentiality.

- Is an unbiased participant in establishing guidelines that are sound for the entire Club through feedback from the membership.

- Is consistent with a committee system of operation, namely:

· Structure: Board of Governance.

o Members decide through a vote who will be the President.

o The President at the first committee meeting after the AGM assigns responsibilities to remaining members of the Committee.

· Meetings: The President calls and presides over Committee meetings in accordance with the constitution.

· Minutes of both Board & Committee meetings will be maintained and posted for the general membership.

· The President, on behalf of the Committee and Chair on behalf of the Board, sets the agenda each month. They welcome the membership to take an active part in the life of the Club and to make suggestions and present ideas for improvement.

· The Board and Committee will respectfully hear concerns, ideas, suggestions, and will, through a committee system, make and vote on motions for action or inaction.

· The Board will discuss, agree, disagree, seek further information, solicit advice from professionals in a particular discipline and gather as much information as possible about issues.

· Board and Committee members should always keep in mind and in their decision-making processes the question “What is in the best interest of The Otago Golf Club and its members?”

· The Board and Committee will then, at some point, make a motion on an issue and vote after everyone has been heard.

· Once a vote is taken, however, Board & Committee members are expected to support the decisions to the membership and conduct themselves as unified bodies.

· It is not acceptable for Board & Committee members to undermine decisions made (democratically through the voting process) by voicing to small groups or individuals that he/she is not in agreement with the decision that was made.

· Board and Committee members, when made aware of an issue, should invite the relevant person or persons to the next meeting so their voices may be heard and, if properly supported, consider what changes may be indicated to an earlier decision.

- Recognises and supports the General Manager and/or superintendent/and or Administrator/ and or Events manager in his/her efforts in assigning work to the staff and monitoring results.

- Understands the Board and Committee do not become involved in or interfere with the General Manager and/or greenkeeper/ or Administrator/ or events manager in his/her daily managerial duties regarding work assignments to staff and does not instruct staff in how to perform their work.

Code of Conduct - Staff

This Code is developed to ensure a mechanism for establishing a business environment involving a recreational facility and to ensure a smooth operation with dignity and respect.

The Code of Conduct differs from rules in that it addresses acceptable/unacceptable behaviour.

All staff are expected to conduct themselves in a manner that:

- Reflects positively for the membership for a well-kept and maintained environment to play golf

- Creates an environment that does not create unnecessary strife, ill will and divisiveness among the membership and/or staff

- Reflects a source of pride in the Club’s physical appearance

- Complements a welcoming, and aesthetically pleasing environment

- Is unobtrusive to all golfers

- Is open to feedback regarding an immediate and or potential safety hazard for the membership and staff and handles it with an appropriate urgency

- Proves an understanding that their job performance direction comes from the General Manager and not from the membership or Board/Committee

- Is respectful and refers questions and concerns regarding the performance of duties to the General Manager for action/inaction